eCommerce Report

Consumer Behavior Trends 2021

As an eCommerce business, you need to understand how consumers are buying, what they are buying, and why they decide to purchase.For retail of all kinds, the shift of consumers to digital platforms was out of necessity, but different behaviors have been created or modified and will shape consumer behavior long into the future.

In this report, we will summarize key consumer behaviors that became prominent in 2020 and are expected to remain throughout 2021 & into 2022.

  • 6 Consumer Behavior Trends To Keep Top Of Mind In 2021/2022
  • 5 Key Trends In eCommerce Personalization
  • Retail communities: how to engage your brand ambassadors
  • Personalize Your Loyalty Program In 2 Steps
Consumer behavior cover